Review Your Ticket Rules
Check the fare conditions and booking confirmation for change, cancellation, and refund terms that apply to your ticket.
Booking & Refunds Information
Understand Your Flight Booking, Changes & Refund Options
Review important information about reservations, ticket conditions, cancellations, and refund requests. The options available to you depend on your ticket rules and the applicable airline or booking provider policies.
Booking Information
Before confirming a flight reservation, carefully check passenger names, travel dates, departure and arrival airports, connections, baggage conditions, and the total amount payable. Make sure the itinerary matches your plans.
Flight availability and fares can change until the reservation is confirmed. Review all terms shown during the booking process and keep your confirmation details for future reference.
How Booking Changes & Refunds Work
Use these general steps to understand your options before requesting a change or cancellation.
Ask About Changes
If your plans change, ask about available alternatives, deadlines, applicable service charges, and any fare difference before confirming.
Understand Refund Eligibility
Refunds depend on ticket conditions, provider policies, and the circumstances of cancellation. Processing times can vary.
Steps to Take for a Booking Request
Keep your reservation details ready and make sure you understand any charges before approving a change or cancellation.
STEP 01
Gather Your Details
Have your booking confirmation, passenger name, itinerary, and reservation reference available.
STEP 02
Discuss Available Options
Ask about the ticket rules, potential fees, fare differences, and any applicable refund conditions.
STEP 03
Review Before You Confirm
Check the final details and any costs carefully before authorizing a booking change or cancellation.
Frequently Asked Questions
Can I cancel my flight reservation?
Cancellation options depend on your ticket conditions and the booking provider’s policies. Review your confirmation and ask about applicable deadlines or charges before proceeding.
Will I receive a refund if I cancel?
Not every ticket is refundable. Eligibility and the amount returned depend on the fare rules, provider policy, and circumstances of cancellation. Any applicable fees may affect the amount.
Can I change my travel date or itinerary?
Some tickets allow changes, while others may restrict them. A change may involve a fee and a difference in fare, subject to availability and ticket conditions.
How long does a refund take?
Processing times vary depending on the payment method, booking provider, and relevant airline or ticketing policies. Ask the responsible provider for an estimate for your specific case.
Who should I contact about a booking?
You can call our booking assistance team at (855) 235-1679 to discuss your question. Keep your confirmation details handy when you call.
Have a Question About Your Reservation?
Call our team to discuss booking information and understand what options may apply to your itinerary. Final decisions are subject to your ticket and provider rules.